2025 Spring > UGRD > MKT > MKT 409
Customer Relationship Management
Course #: MKT 409
Description:
This course introduces a broad spectrum of Customer Relationship Management (CRM) and concentrates on building and maintaining customer loyalty and lost customer win-back, as a key component of the organization's total marketing effort. Composed of people, technology, and processes, and effective CRM optimizes the selection or identification, acquisition, growth, and retention of desired customers to maximize profit. Students who are interested or responsible for the development of any major aspect of CRM will find this course beneficial. CRM discussions and projects will address both organizational customers and consumers/households. Students will incorporate CRM conceptual frameworks with practical toolsets, including customer information management, CRM functions, leading CRM software/systems/solutions, effective CRM communication, and the ethical and social issues related to CRM.
Pre Requisites:
Pre-Requisite= MKT 301 MGT majors only
| Section | Class Number | Schedule/Time | Instructor | Location | |
|---|---|---|---|---|---|
| 01 | 9162 | - |
Napolitano,Paul | On-line course | |
|
Session:
Regular
Class Dates:
01/27/2025 - 05/14/2025
Capacity:
35
Enrolled:
35
Status:
Closed
Credits:
3/3
Class Notes:
Pre Requisites:
Pre-Requisite= MKT 301 MGT majors only
Course Attributes:
Non-degree exclude from list
|
|||||